IT Support
Summary
Full-time first/second-line IT support role at an IT services company in Tambo, Paranaque: troubleshooting hardware, software, and network issues, managing service desk tickets, handling user accounts, and performing system maintenance for client infrastructures. Core stack: Windows/Mac, networking, ticketing and remote support tools.
Salary: ₱20,000 – ₱22,000 per month
About us
SCE Consulting Inc. is a forward-thinking information and communication technology company dedicated to delivering innovative IT solutions and support services to organisations across various industries. We pride ourselves on our commitment to excellence, customer satisfaction, and fostering a collaborative work environment where our team members can grow and develop their careers. Our mission is to empower businesses through reliable, efficient, and cutting-edge technology support.
About the role
We are seeking a dedicated IT Support professional to join our team at our office in Tambo, Paranaque City, Metro Manila. This is a full-time position that plays a crucial role in ensuring the smooth operation of our clients' IT infrastructure and systems. As an IT Support specialist, you will be at the forefront of our technical service delivery, providing essential support to end-users and contributing to the overall success of our service offerings. This role is essential to maintaining high service standards and ensuring client satisfaction through responsive and effective technical assistance.
What you'll be doing
Provide first-line and second-line technical support to end-users via phone, email, and remote access tools
Troubleshoot and resolve hardware, software, and network-related issues in a timely manner
Install, configure, and maintain computer systems, peripherals, and software applications
Manage IT service desk tickets and maintain accurate documentation of all support activities
Assist with user account management, password resets, and access control administration
Perform routine system maintenance, updates, and security patches
Monitor system performance and proactively identify potential issues
Provide technical guidance and training to end-users on IT tools and best practices
Collaborate with other IT team members to escalate complex issues and implement solutions
Maintain compliance with IT security policies and procedures
What we're looking for
Certificate or diploma in Information Technology, Computer Science, or a related field; or equivalent practical experience
Proven experience in IT support, help desk, or technical support role for at least 1-2 years
Fresh-Graduate is also welcome to apply
Strong technical knowledge of Windows and/or Mac operating systems
Proficiency with networking fundamentals and common networking troubleshooting tools
Experience with IT service desk management tools and ticketing systems
Excellent problem-solving skills and the ability to think logically through technical issues
Strong communication skills with the ability to explain technical concepts to non-technical users
Customer-focused mindset with a commitment to providing high-quality service
Ability to work independently and as part of a team in a fast-paced environment
CompTIA A+ certification or equivalent is preferred
Experience with remote support tools and virtual desktop infrastructure is advantageous
Knowledge of cybersecurity best practices and data protection principles is a plus
What we offer
SCE Consulting Inc. is committed to supporting the wellbeing and professional development of our employees. We offer competitive remuneration commensurate with experience and qualifications. Our comprehensive benefits package includes health and wellness initiatives, professional development opportunities, and training programmes to support your career growth. We foster an inclusive and collaborative workplace culture where your contributions are valued and recognised. We encourage a healthy work-life balance and provide a supportive environment where you can thrive both professionally and personally. Additionally, we offer opportunities for career advancement and skill development within our growing organisation.
Apply now
If you meet the above qualifications and are ready to make an impact as part of our IT Support team, we would like to hear from you. Please submit your CV, a cover letter, and any relevant certifications to our recruitment team. Join SCE Consulting Inc. and be part of a dynamic team committed to delivering excellence in IT support services.