IT Support Specialist 1

Job Summary:

• Support End User Computers for Service Delivery. This position will support two locations 2 Peachtree Street in Atlanta and our location on Panthersville Road in Decatur.
  
• Troubleshoot user issues and maintain tickets assigned to the tech in the WORM system.
  
• Create and maintain tickets in Remedy.
  
• Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
  
• Troubleshoot user access to standardize software from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  
• Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
  
• Setup and install computers for new hire onboarding’s.
  

Qualifications:

• Proficient in Win 7 and Win 10, and Office 365.
  
• Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
  
• History of working in an Active Directory domain environment
  
• Proficient at software installs and troubleshooting
  
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
  
• Attention to the details and high concentration.
  
• Must have a strong characteristic and spirit for good and sound customer service.
  
• He/she should be able to work with people and must have strong communication skills.
  
• Must be able to establish a good working rapport with the clients quickly.
  
• He/she should be willing to work at odd hours at times.
  
• Must have patience, a logical mind and must be willing to learn continuously.