IT Support Specialist 1
Summary
Technology Specialist I on the Killington/Pico Ski Resorts IT team provides hands-on technical support for guest-facing and internal systems — POS, RFID gates, IP cameras, digital signage, cable/IP TV, desktops/laptops, and resort-wide music. Day to day: install, configure, troubleshoot, document, handle Freshservice tickets, and share on-call duties.
Compensation and Benefits:
- Compensation: Hourly wage adjusted based on experience
- Benefits: Full-time, year-round, benefited position including;
- Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
- 401(k) retirement plan (with company match up to 5%)
- Paid parental leave
- Paid time off, holiday and sick pay
- Free season pass for employee/dependents
- Privileges at several other resorts
- Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)
Job Summary
As a Technology Specialist I, you will work as part of a team providing a full range of technical support for technology systems throughout Killington/Pico Ski Resorts. This role supports both guest facing and internal systems, including video surveillance, web cams, lodge monitors, digital signage, cable/IP TV services, RFID, POS systems, desktops/laptops, and resort-wide music infrastructure. Responsibilities include installation, configuration, deployment, maintenance, analysis, troubleshooting, documentation, and user support across a diverse technology environment.
Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Technology Support & Field Systems
- Research and analyze technical needs and resources across the resort, developing working knowledge of operational workflows
- Research and recommend hardware and software solutions
- Install, configure, and support POS systems and peripherals
- Provide technical support for RFID infrastructure, including gate configuration and hardware/software support
- Support speakers, amplifiers, and music streaming devices throughout the resort
- Configure and support desktops and laptops
- Install, configure, and maintain:
- IP cameras
- Digital signage boards
- Music subscription services
- Speakers
- Cable/IP TV services
- Cabling and device connectivity
- Perform ongoing maintenance of supported devices and systems
- Service Management & Documentation
- Respond to support requests via Freshservice, email, and telephone
- Document, track, and monitor tickets to ensure timely resolution
- Maintain system and process documentation
- Participate in on-call rotations and provide ‑ support as ‑
- Provide training and share knowledge with IT team members
- Collaboration & Customer Service
- Work closely with supervisors, team members, other departments, vendors, and external partners
- Follow Killington Hospitality Guidelines and deliver superior service to guests and end-users
- Perform other duties as assigned