IT Support Specialist (87840)
Summary
On-site IT Support Specialist at The Gill Corporation (an aerospace materials manufacturer) in El Monte, CA. Handles end-user support requests, maintains endpoint protection and inventory apps, does supervised PC hardware/software installs and upgrades, and writes user documentation.
Who we are:
The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, cargo compartment liners and original equipment for passenger and freighter aircraft. The company also excels in many other types of reinforced plastics including interior sandwich panels for creating structures such as aircraft galleys and bulkheads, honeycomb core and related products.
The Gill Corporation is seeking an IT Support Specialist to be the primary resource for the ad hoc service and routine maintenance of company hardware and systems. Works under the close direction of senior personnel and possess a moderate understanding of general aspects of the job.
Reporting to the IT Operations Manager, they will perform but not be limited to the following responsibilities.
Responsibilities:
- Responds to end-user phone, email or chat requests for support to resolve basic computer application, system, device, access or performance issues. Escalates problems to appropriate levels or teams.
- Maintenance of endpoint protection software as well as inventory management applications.
- May support installs or upgrades of software or devices, set up user profiles or reset passwords
- PC software and hardware installations, configurations, upgrades with supervision
- Preparation of user and technical documentation.
- Adheres to IT standard work processes and suggests improvements to policies and procedures.
- Other essential duties may be assigned.