IT Support Specialist

Company description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job description

What do we expect from you?

Under the general guidance of the Information Technology Manager or any other authorized by the management, provide support for corporate Information Technology, ensuring functional integration of network and LAN hardware components.

General duties

To assist IT Manager, Department Heads and users for the effective operation of Fidelio, Micros, networking, telephones, PCs and other systems as well as conducting relevant periodic training and refresher training courses for the users.

How your day looks like?

• Answer e-mails/fax concerning IT matters in the absence of IT Manager.
• Attend to tasks assigned by the IT Manager.
• Assist the IT Manager in preparing and conducting user training on Fidelio, Micros modules, internet and other office automation software.
• Monitor usage of available resources – software and hardware.
• Troubleshoot problems in Fidelio, Micros, Sopho, and other hotel systems.
• Revise forms to be used in Fidelio and other internal control systems as per design approved by IT Manager.
• Support users in their daily operations.
• Modify simple reports in Fidelio.
• Modify user rights as per IT Manager's instructions.
• Maintain awareness of latest technologies available in the market.
• Research, develop, and program systems applicable to end users.
• Maintain and monitor backup tapes.
• Analyze software and hardware problems to detect and correct deficiencies, malfunctions and irregularities.
• Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.
• Schedule routine preventive maintenance and daily clerical functions regarding integrity of computer systems.
• Coordinate with department heads and end users to ensure smooth operation.
• Log and close all support calls.
• Be available 24 hours on call.
• Maintain department objectives and keep consistent with objectives from Business Units and Corporate Units.
• Run training classes for individual workstations and new applications, as well as attend training classes.
• Perform other duties as required.