IT Support Specialist

Alexander Leigh Center for Autism (ALCA) | Full-Time Opportunity

Are you a technology problem-solver who enjoys helping others and keeping systems running smoothly? Do you want to use your IT skills to make a meaningful difference in the lives of children with autism and other disabilities?

Alexander Leigh Center for Autism (ALCA) is looking for an organized, self-motivated, and solution-focused IT Support Specialist to support our staff and technology systems. In this hands-on role, you will help maintain reliable technology, troubleshoot hardware and software issues, support staff with their technology needs, and ensure our equipment is ready to support daily operations.

If you enjoy technology, teamwork, and making a positive impact, we would love to meet you!

What You'll Do

• Provide Technical Support: Troubleshoot PC and Apple hardware, software, network connectivity, and other technology issues to keep systems operating efficiently.

• Manage Technology Equipment: Maintain an accurate inventory of devices and equipment, including assignments, locations, condition, and replacement timelines.

• Support Staff: Set up and distribute technology to employees while providing guidance on hardware, software, systems, and technology procedures.

• Maintain Systems: Help manage our Mobile Device Management (MDM) system and enrolled devices while supporting Windows Server environments, Active Directory, and network infrastructure.

• Collaborate with Vendors: Coordinate with outside technology vendors and service providers to resolve issues, maintain systems, and support technology projects.

• Prepare for Events: Set up, test, troubleshoot, and dismantle technology for meetings, trainings, presentations, and organizational events.

• Stay Current: Continue learning about technology, cybersecurity practices, and emerging trends to help maintain a reliable and secure technology environment.

• Protect Confidential Information: Safeguard student, family, employee, and organizational information while following ALCA policies and procedures.

• Support a Safe Environment: Follow required safety procedures, complete incident reports within established timeframes, and participate in required training.

*Other duties may be assigned based on organizational needs.

What We're Looking For

Our ideal candidate is a dependable, detail-oriented technology professional who enjoys solving problems, supporting others, and learning new things.

Required Qualifications and Skills:

• A minimum of two years of information technology experience; a bachelor's degree is preferred.

• Knowledge of PC and Apple hardware, software, and troubleshooting.

• Familiarity with network connectivity, including switches, hubs, routers, and servers.

• Knowledge of Windows Server environments, including Active Directory.

• Experience with Google Workspace and Microsoft Office.

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.

• Excellent communication skills and the ability to work collaboratively with staff and outside vendors.

• A self-motivated, solution-focused approach to problem-solving.

• Professionalism, patience, and the ability to remain calm in challenging situations.

• Willingness to accept feedback, learn continuously, and contribute positively to a team.

Additional Requirements:

• Ability to obtain and maintain CPR/First Aid certification if requested or required.

• Commitment to confidentiality, workplace safety, and ALCA policies and procedures.

• Willingness to participate in ongoing professional development and required training.

• A genuine interest in supporting individuals with autism spectrum disorder and other disabilities.