IT Support Specialist
Summary
AnaVation is hiring an IT Support Specialist to work on-site at a federal customer site in Quantico, VA, handling helpdesk tickets, workstation setup and maintenance, LAN/Wi-Fi monitoring, backups, and basic security hardening. Requires an active Top Secret clearance with eligibility for SCI access and a CI polygraph.
AnaVation is seeking an IT Support Specialist to join our growing work program to support a wide range of IT-focused tasks. We are seeking a team member who will provide superior customer service and is committed to the successful operation of our customer’s information technology systems. The selected candidate will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Core Responsibilities include:
- Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
- Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
- Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
- Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures. )
- Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.
This position is on with our customer in Quantico, VA and cannot be supported remotely.
This position requires an active Top Secret clearance and the ability to obtain SCI accesses with a CI polygraph.Required Qualifications:
- Associates Degree in Computer Science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
- 2 years of related IT experience
- Must hold a Current Top Secret clearance. Will be required to undergo a CI poly.
Desired Qualifications:
- Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components. Familiarity with implementing security hardening settings (STIGs)
- Problem-Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
- Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels. Ability to explain technical concepts to personnel of all skill levels. Ability to compile information into useful reports.
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short-term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Competitive Pay
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Life and AD&D Insurance
Skills
As published by lever · 21 questions · 9 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Other website
Pick from a list (12)
- Are you Legally Authorized to Work in the United States? In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire optional
- PLEASE READ CAREFULLY AND INITIAL EACH PARAGRAPH BEFORE SIGNING I have disclosed all information that is relevant and should be considered applicable to my candidacy for employment. optional
- I understand, where permissible under applicable state and local law, I may be subject to a pre-employment drug screen and background check after receiving a conditional offer of employment to investigate my criminal background [, driving record][, credit history] and other matters related to my suitability for employment. optional
- I hereby certify that the information given by me is true in all respects. I authorize AnaVation, LLC and its representatives to contact my prior employers and all others (with the exception of my current employer, only if I have marked “May we contact?” of this application as “No”) for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested. optional
- I understand employment with AnaVation, LLC is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States. optional
- I hereby certify that, if employed, my employment with AnaVation, LLC will not conflict with, or result in the violation of, breach of, or default under, any contract, agreement or understanding that I am a party to or am bound by, other than those I have disclosed in this application, if any. optional
- I hereby certify that, if employed, my employment with AnaVation, LLC will not violate any non-solicitation, non-competition or other similar covenant or agreement I have with any of my prior employers, other than those I have disclosed in this application, if any. optional
- I hereby certify that, if employed, I will report to my supervisor, a representative of HR or other member of management, if I am ever harassed or discriminated against by someone in the company or if I ever become aware of any unethical behavior by any employee. optional
- I expressly understand and agree that, if employed, my employment, having no specified term, is based upon mutual consent and may be terminated at will, with or without cause, by either party (AnaVation, LLC or me) without prior notice to the other, unless otherwise prohibited by law. Additionally, I understand that no representation, whether oral or written, by any representative or agent of AnaVation, LLC, at any time, can constitute an implied or express contract of employment. I further understand no representative or agent of AnaVation, LLC has the authority to enter into an agreement for employment for any specified period of time or to make any change in any policy, procedure, benefit or other terms or condition of employment other than in a document signed by the Chief Executive Officer or an authorized representative. optional
- I certify that all of the above information is true and complete, and I understand that any falsification or omission of information may disqualify you from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery. Note: An offer of employment is conditioned upon complying with AnaVation, LLC's requirements including, but not limited to, signing a consent to conduct a background investigation. MY SIGNATURE IS EVIDENCE THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS._ Applicant's signature (selecting yes below is equivalent to a handwritten signature) optional
- Do you hold a US Government Top Secret Clearance or Above?
- Are you able to work full-time on-site in Quantico, VA and reside within commuting distance by your start date?
Written answers (9)
- Home address
- Have you ever been granted security clearance by a U.S. Federal Government Agency? If yes, please state the level of clearance and Granting Agency Name.
- What is your expected salary range?
- EDUCATION: Please provided School Name, Dates Attended, Major, Degree Earned for all schools attended.
- EMPLOYMENT RECORD: List all employment experience, starting with the most recent or present employer, including US Military Service, and working back for the past three employers. Using a separate section for each position, describe in detail all work experience including periods of unemployment. Resumes may not be substituted in lieu of completing the following employment information. Please include Employer Name, Position Held, Dates of Employment.
- EMPLOYMENT RECORD: List all employment experience, starting with the most recent or present employer, including US Military Service, and working back for the past three employers. Please include Employer Name, Position Held, Dates of Employment. optional
- EMPLOYMENT RECORD: List all employment experience, starting with the most recent or present employer, including US Military Service, and working back for the past three employers. Please include Employer Name, Position Held, Dates of Employment. optional
- PROFESSIONAL REFERENCES: List three professional references (other than those listed as current/former supervisor) that we may contact: Please provide Name, Relationship, Phone Number and email.