IT Support Specialist
Summary
IT Support Specialist providing remote technical assistance to employees across Windows, macOS, iOS, and Android. Day-to-day work covers troubleshooting, user account administration, system monitoring, log analysis, backups, and documentation, plus maintaining ESXi and Proxmox VE virtualization environments.
Responsibilities
Deliver remote technical assistance to employees across diverse platforms
Proficient in Windows, Android, macOS, and iOS operating systems
Analyze, identify, and resolve IT-related problems
Manage and maintain ESXi and Proxmox VE virtualization environments
Support onboarding by creating and administering new user accounts
Conduct routine IT tasks including system monitoring, administration, log analysis, and backup operations
Provide prompt solutions to technical issues and escalate when required
Document IT procedures and support activities for reference and continuity
Exhibit accountability, initiative, and the ability to work independently
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field
At least 5 years of professional experience in IT support
Solid expertise in system administration and virtualization technologies (ESXi, Proxmox VE)
Strong command of English with excellent communication abilities
Highly dependable, detail-focused, and capable of working autonomously