IT Support Specialist
IT Support Specialist (Helpdesk)
Location: Derby
Employment Type: Full-Time, Fixed Term (24 months with a potential opportunity of permanent)
Overview
We are looking for a IT Support Specialist (Helpdesk) to join the APC team! This is a full-time in-person role, based at our office in Derby with travel across project sites across the UK. The core working hours are 8:00am-5:00pm (including a 1-hour break), Monday to Friday.
Position Summary
The IT Support Specialist is responsible for day-to-day IT operations, supporting Microsoft 365 services, managing end-user devices, assisting with onboarding and offboarding activities, and helping deliver technology improvements across the organization. In this role, you will be working with other members of the IT team and will be reporting to the IT Manager.
Responsibilities
End User Support:
Act as the first point of contact for IT support requests.
Log, manage, and update support tickets through to resolution.
Provide support via phone, Microsoft Teams, email, and in-person assistance.
Troubleshoot common hardware, software, printer, mobile device, and connectivity issues.
Escalate more complex issues to senior IT team members when required.
Maintain a high level of customer service while supporting users across the business.
User Onboarding & Offboarding:
Prepare laptops, monitors, mobile devices, and accessories for new starters.
Assist with account creation and access provisioning.
Support onboarding and offboarding activities in line with company procedures.
Ensure equipment records and user documentation are kept up to date.
Microsoft 365 Support:
Assist users with Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.
Support password resets, MFA enrolment, account access requests, and mailbox troubleshooting.
Assist the IT team with routine Microsoft 365 administration tasks.
Device & Asset Management
Configure and deploy laptops and mobile devices.
Assist with Microsoft Intune device enrolment and management activities.
Maintain asset registers and inventory records.
Coordinate equipment repairs, replacements, and returns.
Documentation & Administration
Maintain IT documentation and knowledge articles.
Record troubleshooting steps and resolutions.
Assist with routine administrative tasks within the IT department.
Project & Site Support:
Support IT projects and technology rollouts as required.
Assist with office setups, desk moves, printer deployments, and meeting room equipment.
Provide occasional support at APC offices and project locations when required.
The above job responsibilities are intended to describe the general nature and level of work performed by individuals assigned to this position. The above list is not intended to be an exhaustive list of responsibilities, duties and skills required.
Education and Experience Minimum Requirements:
Degree in Information Technology or 1+ years of experience in an IT Helpdesk role or similar.
Excellent communication, coordination, and time management skills.
Good understanding of Windows Environments, networking protocols, and IT infrastructure.
Ability to diagnose & resolve IT issues effectively.
Adherence to policies and procedures as documented for IT related activities.
Maintaining accountability, responsibility, and expectations as defined for helpdesk related activities.
Desirable:
Hands-on experience with Microsoft 365 Admin Stack, including Exchange Online, Teams, OneDrive, SharePoint, and Entra ID.
Experience working with helpdesk ticketing systems.
IT Certifications such as Microsoft Modern Desktop Administrator Associate, Microsoft Security, Compliance, and Identity Fundamentals, Microsoft Azure Administrator Associate, CompTIA certification highly beneficial.
Familiarity with ITIL framework or best practices in IT Service Management.
Experience with Mobile Device Management (MDM) tools such as Intune, including setting up policies, managing mobile devices, and troubleshooting device-related issues.
Understanding of cybersecurity principles, MFA, data protection, and compliance policies.
Driving licence and willingness to travel occasionally.
Benefits
25 days annual leave + bank holidays (pro-rata)
Company Pension Scheme
Life Assurance Scheme
Training & education opportunities
Work-Life balance
Company-sponsored events
About the Atlantic Projects Company
The Atlantic Projects Company (APC), a wholly owned subsidiary of Argan Inc. (NYSE: AGX), has been servicing the electricity, oil, gas, process, and renewable sectors for half a century, and has become one of the most experienced power industry contractors in the world. Installing and maintaining advanced-technology gas turbines, steam turbines, hydro turbines, boilers, HRSGs, compressors and other rotating equipment as well as power grid stabilisation, our complex engineering solutions have helped fuel the power generation industry on a global scale.
Additional information about APC can be found at www.atlanticprojects.com.
APC is fully committed to supporting diversity and to creating an inclusive culture. We feel we have a responsibility to reflect these differences, where possible, in the people we employ and the way we operate. At APC, we are committed to being an inclusive employer and not discriminating against anyone, on a basis of their Gender, Marital status, Family status, Age, Disability, Sexual orientation, Race, Religion or Membership of the travelling community.