IT Support Specialist
Summary
On-site first/second-level IT support specialist in Munich who resolves customer issues, keeps tickets updated, and installs, upgrades and troubleshoots Windows, Microsoft Office, Cisco Jabber, Mac basics, printers and computer hardware. Requires a valid German work permit and fluency in German and English.
BCIC Swiss GmbH | Best Connect International Company is looking for a (Schudle visit,on-site) "IT Support Specialist" in Germany .
Tasks
➡️ Provide first- or second-level contact and problem resolution for customer issues.
➡️ Work with third-party vendors to remediate complex AV issues as needed.
➡️Provide timely communication on issue status and resolution.
➡️ Maintain ticket updates for all reported incidents.
➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.
➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.
➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements
1.Must hold a valid work permit in Germany
2.Several years of experience in the IT field
3.Local language (German) & English fluency mandatory .
Benefits
- On-site role
- Stable ongoing project
- Professional and supportive work environment
- Opportunity for additional hours based on performance
- Potential for long-term engagement
1st November 2026
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