IT Support Specialist (Bilingual)

Job Description: Role - IT Support Specialist (Bilingual) Location - US-Remote Key Responsibilities 1.Issue Resolution & Support: Responsible for analyzing, tracking, and resolving online system issues, providing rapid response to customer service and internal business colleagues to ensure timely handling of feedback. 2.Product Quality Improvement: Analyze and summarize recurring issues, relaying insights back to product and development teams to enhance product quality, prevent recurrence, and …