IT Support Specialist

Job Summary: The IT Support Specialist provides end user support to all Bosch Building Technologies employees. This would

include working tickets from the helpdesk, taking support calls on the Hotline and working with

employees when they walk up with a critical issue. This position will also work with other members of the IT team to drive projects to completion.

Responsibilities:

• Deliver exceptional customer support to all employees.
• Diagnose and resolve end-user and PC issues.
• Ensure the new hire and separation processes are thoroughly completed each time.
• Manage equipment and software inventory, including the decommissioning and donation of old equipment.
• Maintain documentation for internal IT processes (e.g., new hire, separation, etc.).
• Develop and update knowledge base articles on frequently requested issues and processes.
• Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
• Participate in an on-call rotation for critical end-user support issues

Required Qualifications:

• 1+ year(s) experience troubleshooting Windows PC issues
• 1+ year(s) experience providing end user support
• Must be detail oriented
• Must be passionate about technology
• Must always strive to provide excellent end user experience

Preferred Qualifications:

• Experience with Active Directory
• Experience with Windows Server OS
• Experience supporting Mobile Device OS (Apple iOS)
• Experience with Office 365 Applications (Teams, SharePoint, OneDrive)
• Experience with Intune/Autopilot
• Experience with Teams Voice
• Experience with supporting Virtualization Technologies (VMware Workstation, Oracle VM
• VirtualBox, etc.)
• Experience with FreshService

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Additional Information:

• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
• Travel Requirements: 5%
• Benefits:
  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • 401K w/ company match
  • Life/AD&D/LTD
  • Paid Vacation/Sick/Holidays
  • Employee Assistance Program
  • Pet Insurance