IT Support Specialist
We are growing our IT team and are looking for a contractor IT Support Specialist who is passionate about technology and enjoys helping people. This role will help support us in our 4 C’s: Clients, Carriers, Community, and Coworkers and is ideal for someone who is friendly, approachable, and can build positive relationships while delivering exceptional technical support.
This role is primarily in-office and combines Help Desk support with systems administration. Approximately 50% of the role focuses on providing technical support to employees, while the other 50% involves supporting our IT infrastructure, Microsoft 365 administration, network administration, device management, security, and IT projects.
We're looking for a proactive problem solver who communicates effectively, enjoys working with people, and thrives in a collaborative environment.
Essential Duties and Responsibilities
End User Support (50%)
- Provide Help Desk support, resolving approximately 50% of daily technical support requests.
- Troubleshoot hardware, software, networking, Microsoft 365, and connectivity issues.
- Perform user onboarding and offboarding, including account creation, access management, and equipment provisioning.
- Image, deploy, and manage laptops and other IT hardware.
Systems & Infrastructure
- Manage and maintain network infrastructure, servers, devices, and core IT systems.
- Administer support through the Microsoft 365 Admin center including, Entra ID, Intune Endpoint Manager, Exchange online, Azure AD, etc.
- Perform preventative maintenance and participate in infrastructure improvements and IT projects.
Security & Documentation
- Respond to security incidents, implement remediation, and support cybersecurity initiatives.
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
- Participate in a rotating on-call schedule to provide after-hours support when needed.