IT Support Specialist
About the role
At Clicklease, technology powers every customer interaction from helping small business owners secure equipment financing in minutes to enabling our teams to deliver exceptional service every day. As an IT Support Specialist, you'll play a critical role in keeping our employees connected, productive, and secure by providing hands-on technical support across our growing organization in both the United States and Costa Rica. You'll troubleshoot hardware, software, networking, and endpoint issues while partnering with teams across the business to implement new technologies, improve the employee experience, and ensure our technology infrastructure scales alongside our continued growth. If you're passionate about solving problems, delivering outstanding customer service, and building a career in technology, come join one of Utah's fastest-growing fintech companies and help shape the future of IT at Clicklease.
What You'll Be Doing
- Identify, install, and configure hardware and software solutions.
- Troubleshoot technical issues by diagnosing and repairing hardware and software faults.
- Resolve network connectivity issues.
- Communicate with end users to identify root causes and ensure timely issue resolution.
- Replace or repair hardware components as needed.
- Support the rollout and deployment of new applications and technologies.
- Create and maintain procedural and technical documentation.
- Manage multiple support requests simultaneously while maintaining service quality.
- Test and evaluate new technologies for business use.
- Conduct electrical safety checks on equipment.
What You Have
- Diploma in Computer Science, Information Technology, or equivalent practical experience.
- Prior experience in technical support, desktop support, or a similar IT support role.
- Proficiency with Windows operating systems (required).
- Familiarity with Linux operating systems (preferred, not required).
- Experience with Mac OS.
- Experience with remote desktop applications and help desk software.
- Strong troubleshooting and problem-solving skills.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Microsoft, Linux, or Cisco certifications are advantageous.
What Will Make You Stand Out
- Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN).
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience supporting mobile devices and MDM solutions.
- Understanding of security best practices, including firewalls, antivirus, and encryption.
- Experience with scripting languages to automate routine tasks.
- Experience using or supporting AI tools and technologies (preferred, not required).
- Ability to create clear and concise technical documentation.
Clicklease only accepts resumes submitted in English.