IT Support Specialist

Do you come alive in a world of bits, bytes, and constant problem-solving? Does cracking tough IT issues fire you up? Are you the person who’s always chasing the next big tech upgrade and finding smarter ways to use it at work? If you’re nodding yes, then you’re exactly the kind of powerhouse we’ve been searching for!

We’re looking for an IT Support Specialist who thrives on variety, someone who can jump effortlessly between troubleshooting, innovating, and safeguarding our tech landscape. You’ll be the go-to expert for resolving hardware, software, network, and security issues across the company. Beyond support, you’ll take ownership of our physical and virtual workstations, keeping systems healthy, users productive, and our environment running at peak performance every day.

You’ll work across both our company-owned and vendor-managed networks, handling everything from routine maintenance to rolling out new software and systems. And because technology never stands still, you’ll also serve as our in-house researcher—spotting emerging tools, exploring smarter solutions, and helping us push the business forward with innovation that moves the needle.

If you’re passionate about technology and eager to make a meaningful impact, join us and help drive the next wave of innovation across our company.

Position Summary:

The IT Support Specialist provides hands-on technical support to employees and helps maintain reliable, secure technology across Clifford Power. This position troubleshoots hardware, software, and connectivity issues; configures and maintains physical and virtual workstations; and supports business applications, including ERP, CRM, Microsoft 365, and SQL-based systems. Working closely with the IT Director and external vendors, the specialist also assists with server and network maintenance, user onboarding, and technology improvements. Success in this role requires strong troubleshooting skills, clear communication, and the ability to prioritize support needs while keeping employees productive.

Essential Job Functions:

• Configure, deploy, and maintain Windows computers, physical and virtual workstations, printers, phones, and related hardware and software.
• Troubleshoot hardware, software, and connectivity issues; identify root causes; and implement solutions with minimal disruption to employees.
• Manage and prioritize support requests through the company ticketing system, document troubleshooting steps and resolutions, and escalate issues to the IT Director or vendors as needed.
• Maintain user accounts, security groups, access permissions, and device assignments in company directory services, Microsoft 365, and other business systems.
• Install, update, and troubleshoot Windows operating systems, Microsoft 365 applications, and other company-supported software.
• Support core business systems, including enterprise resource planning (ERP), customer relationship management (CRM), field service applications, collaboration tools, reporting platforms, workflow automation, and company websites.
• Assist with server and network maintenance, including file servers, firewalls, VPN access, and endpoint security, in coordination with the IT Director and external vendors.
• Support employee onboarding, role changes, and offboarding by preparing equipment, configuring access, and updating or disabling accounts as appropriate.
• Provide user training and guidance on company technology, phone systems, Microsoft 365, and business applications.
• Maintain technical documentation, support procedures, and hardware and software inventory records.
• Participate in IT and cross-department projects to improve system reliability, security, and employee productivity.
• Protect confidential information and follow company requirements for system access, data handling, and information security.