IT Support Specialist - Contract

The IT Support Specialist maintains the IT infrastructure within the headquarters facility. The role ensures that technology in our meeting and event rooms delivers a positive, consistent experience for our employees and visitors. This customer service-oriented role is critical to supporting efficient, technology-enabled internal meetings for our employees along with delivering a best-in-class event experience for our clients and community partners. This individual with provide face-to-face support services to HQ employees.

Making an Impact
(75%)
• Troubleshoots technical issues and responds to AV Service Desk tickets, resolving problems as they arise. (60%)

• Accountable for maintaining regular service & maintenance of all conference room equipment, either independently or through third party vendors. (15%)

• Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (20%)

• Ensures proper security and storage of equipment. (5%)

• Provides superior customer service to employees, clients & visitors who utilize AV equipment. (all the time)

Sharing Expertise
(10%)
• Researches new technology and makes recommendations to leadership. (30%)

• Meets with internal stakeholders to understand room needs prior to meetings / events, to ensure the event does not encounter foreseeable technical issues. (70%)

Gaining Exposure
(15%)
• Develops, documents and hosts periodic training for employees on AV equipment and web/video conferencing applications. (30%)
• Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (70%)

Your Typical Day (listed above in percentages.)
• Prepares meeting rooms for events and video conference sessions.
• Acts as HQ point of contact for IT support
• Troubleshoots technology issues with visitor management system, AV equipment, and other HQ technology.
• Provides walk-up IT services for HQ employees and visitors.
• Assists with desk-side IT support at HQ as necessary.
• Administrator of Electronic Visitor Management System.
Other accountabilities as assigned