IT Support Specialist

We are seeking an IT Support Specialist to join our team in Maharashtra. The ideal candidate will have a strong background in providing technical support and troubleshooting for various IT systems and applications. This role is crucial in ensuring that our employees have the necessary tools and support to perform their jobs effectively. Key Responsibilities: - Provide first-level support for IT-related issues, including hardware, software, and network problems. - Utilize ServiceNow and other ticketing tools to manage and resolve support requests efficiently. - Assist users with Active Directory management, including account creation, modification, and troubleshooting. - Support Office 365 applications, ensuring users can effectively utilize tools such as Outlook, Word, and Excel. - Configure and troubleshoot Windows Intune for device management and security compliance. - Document issues and resolutions in the ticketing system to maintain a knowledge base for future reference. - Collaborate with other IT team members to improve processes and enhance service delivery. Required Skills: - Proficiency in ServiceNow and ticketing tools. - Strong understanding of Active Directory and user management. - Experience with Office 365 applications and troubleshooting. - Familiarity with Windows Intune and device management. - Excellent communication and interpersonal skills to assist users effectively. - Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.