IT Support Specialist

Position: IT Support Specialist

Job Overview:

We are seeking an experienced IT Support Specialist to join our team and provide technical support to our clients and internal staff. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for delivering exceptional customer service. This is a full-time, permanent position with opportunities for growth and development within our organization.

Key Responsibilities:

- Provide technical support to clients and internal staff via phone, email, and remote access tools

- Troubleshoot and resolve hardware and software issues, including network connectivity, printers, and other peripherals

- Install and configure new hardware and software as needed

- Monitor and maintain company systems and networks to ensure optimal performance

- Collaborate with other IT team members to identify and implement process improvements

- Maintain accurate records of all support requests and resolutions

- Keep up-to-date with the latest technologies and industry trends to provide innovative solutions to clients

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 2 years of experience in IT support or a similar role

- Strong knowledge of computer hardware, software, and networking systems

- Experience with Windows and Mac operating systems

- Familiarity with remote access tools and ticketing systems

- Excellent problem-solving and communication skills

- Ability to work independently and in a team environment

- Strong customer service skills and a dedication to providing exceptional support

-Valid South African Passport