IT Support Specialist
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Position Overview:
CUBRC is seeking a skilled IT Support Specialist to join our team located in Buffalo, NY to provide support for the corporate hybrid IT environment, including cloud-based systems (Azure, AWS), on-premises infrastructure, and end-user support.
The ideal candidate will have hands-on experience troubleshooting technical issues, managing cloud services in a Microsoft Azure Environment, and providing excellent support to all end users.
Key Responsibilities:
- Provide support for end-user issues related to hardware, software, and network systems.
- Manage and support cloud-based platforms and services to include Microsoft Azure and AWS.
- Administer and maintain on-premises systems in a mixed Windows/Linux environment, including Active Directory, file servers, and various network devices.
- Monitor and troubleshoot issues across cloud and on-premises infrastructure, ensuring availability and performance.
- Support identity and access management across multiple environments and locations.
- Respond to and resolve technical support requests in a timely and professional manner.
- Assist with system upgrades, patches, and deployments across cloud and on-prem environments.
- Document processes, configurations, and issue resolutions.
- Collaborate with other IT team members and technical departments on infrastructure projects and initiatives.