IT Support Specialist

We are looking for a motivated, detail-oriented IT Support Specialist to join our growing IT and Cybersecurity team.

In this role, you will build hands-on skills in user support, systems administration, cybersecurity, and IT governance while working under the guidance of the Head of IT. You will support a diverse portfolio of international clients and contribute to delivering reliable, secure, and practical technology solutions.

At CyberMonx, you will be part of a diverse, international team with meaningful training, exposure to a broad range of technologies, and strong opportunities for professional growth.

What you will do

• Provide first-line technical support to users, both remotely and on-site.

• Manage IT support tickets and ensure issues are tracked, prioritised, and resolved effectively.

• Support user onboarding and offboarding, including account creation, access management, and equipment preparation.

• Manage software licences, user assignments, and access permissions.

• Assist with monitoring IT systems, networks, devices, and cybersecurity alerts.

• Maintain accurate IT asset and inventory records.

• Support the procurement of IT hardware, software, and services.

• Help manage endpoint and device-management platforms.

• Assist with the maintenance of client IT infrastructure, cloud productivity platforms, and security tools.

• Support the implementation of IT governance and cybersecurity best practices for SME clients.

• Learn new tools, technologies, and processes as required.

What we are looking for

• Fresh graduates and candidates with up to two years of relevant experience are welcome.

• Must have the right to work in Hong Kong.

• Fluent spoken Cantonese and strong English communication skills are required.

• A degree or diploma in Computer Science, Information Technology, or a related field.

• A genuine interest in IT infrastructure, cybersecurity, and digital transformation.

• Basic understanding of cybersecurity principles, such as access control, endpoint protection, phishing awareness, patching, and incident response.

• Familiarity with Microsoft 365 and Google Workspace.

• Exposure to device-management tools such as Microsoft Intune or Zoho ManageEngine is an advantage; willingness to learn is essential.

• Familiarity with MDR, endpoint protection, or security tools such as Sophos, SentinelOne, or similar solutions is welcome.

• Basic knowledge of Windows and macOS systems, troubleshooting, networks, user account management, and technical support.

• Strong attention to detail, problem-solving ability, and a proactive approach to customer service.

• Ability to work independently.

• Curiosity, adaptability, and willingness to learn.

Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications are a plus, but not required.