IT Support Specialist | Davao Site with 10,000 SIGN ON BONUS!
Summary
Provides IT helpdesk support for a US client's urgent care clinics: troubleshooting EMR systems, setting up workstations, managing Active Directory and user accounts, and tracking IT assets. Work-from-home role based in Davao with a 25% night differential for US hours.
Req ID: 5146
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a IT Support Specialist who will be working with Connext's Client in the United States of America.
What's in it for you?
Competitive compensation
Perfect Attendance Bonus
Life insurance
HMO Insurance
Great company culture
25% Night Differential
Work from Home!
10,000 SIGN ON BONUS!
What is the job?
The IT Support Specialist is responsible in providing technical assistance to end-users across multiple urgent care clinics and support offices, ensuring smooth operation of IT systems.
Responsibilities:
• Modify configurations, utilities, and software default settings for local workstations.
• Provide effective troubleshooting and support for EMR systems.
• Document internal procedures and updates for IT processes.
• Assist with onboarding and offboarding of users, including account creation and termination.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Maintain inventory of all equipment, software, and licenses via Asset Tracking.
• Respond to user queries professionally via phone, in-person, or ticketing systems.
• Perform active directory maintenance and manage user access.
• Complete mandatory compliance training and ensure IT operations align with company standards.
• Maintain friendly and professional relationships with employees, clients, and stakeholders.
• Promote a respectful, collaborative culture while adhering to company values.
• Comply with physical, cognitive, and environmental job requirements.
Qualifications:
• Minimum of three (3) years of customer service experience.
• Minimum of one (1) year experience in IT support, IT helpdesk, or similar technical support role.
• Proficiency in workstation setup, software configuration, and system troubleshooting.