IT support specialist

DelfinGroup is a Latvian fintech company, part of the INDEXO Group, offering accessible, straightforward, and customer-oriented financial and circular economy services. We create added value by integrating financial and circular retail services, making them easily accessible both in person and online.

We're looking for a proactive and solution-oriented IT Support Specialist who enjoys solving technical challenges, supporting colleagues, and continuously improving IT services. In this role, you'll ensure the smooth operation of our internal systems while working closely with employees, product teams, developers, and external vendors.

Mission

Ensure uninterrupted operation of employee and business systems by delivering high-quality IT support, resolving incidents efficiently, and continuously improving internal IT services and support processes.

Expected Outcomes

First 3 Months

Develop a strong understanding of the company's IT landscape, business applications, CRM, and support processes

Provide day-to-day IT and application support to employees across the company

Independently resolve standard IT and business application incidents

Manage user accounts, permissions, and access requests accurately and on time

Understand Incident, Change, and Problem Management processes and escalate issues appropriately

Within 6 Months

Independently investigate and resolve incidents involving business applications, CRM, and internal systems

Manage incidents from initial investigation through resolution while keeping stakeholders informed

Collaborate effectively with Product, Development, Business teams, and external vendors to resolve technical issues

Create and maintain technical documentation, troubleshooting guides, and knowledge base articles

Maintain an average incident resolution time of up to 24 hours

Within 12 Months

Become a trusted expert in the company's products, integrations, and vendor-supported systems

Identify recurring issues and contribute to continuous improvements of IT support processes

Improve first-contact resolution rates while maintaining high employee satisfaction

Continuously improve technical documentation and knowledge sharing

Contribute to stable, efficient, and scalable internal IT operations

Experience & Technical Skills

Experience

IT support / Helpdesk

Ticketing systems (e.g. Jira, ServiceNow)

Incident Management and ITIL practices

Root cause analysis

Vendor collaboration

Technical documentation and knowledge base maintenance

CRM and business application support

Financial services environment (advantage)

Technical Skills

AI and automation tools

Atlassian products (Jira, Confluence)

Microsoft ecosystem (Teams, Active Directory / Microsoft Entra ID)

SQL

REST APIs

Networking fundamentals

Cultural Fit

You will succeed in this role if you:

Enjoy solving technical problems and helping people

Take ownership of issues until they are fully resolved

Communicate confidently with both technical and non-technical colleagues

Can effectively prioritize multiple tasks in a dynamic environment

Continuously learn new systems and technologies

Contribute to improving processes, not just resolving incidents

You may struggle in this role if you:

Avoid responsibility or ownership

Prefer working independently without regular interaction with users

Find it difficult to prioritize when several incidents occur simultaneously

Are unwilling to document your work or share knowledge

Do not enjoy learning or adapting to new technologies and business systems

Salary

The offered salary for this position starts from EUR 11 gross/hour depending on the experience

What We Offer

The opportunity to grow and develop with DelfinGroup, a Nasdaq Riga-listed company with ambitious expansion plans

A chance to work with modern technologies supporting one of Latvia's leading fintech companies

A collaborative and experienced IT team where knowledge sharing and continuous learning are part of everyday work

A results-driven culture with trust, ownership, and the freedom to improve the way we work

Hybrid working model with an office-centric approach

Health insurance after the probation period

Employer contributions to the INDEXO 3rd Pension Pillar after the probation period

Paid parking next to the office

Regular office snacks, genuinely optional team-building activities, and training programs tailored to your professional growth

Recruitment Process

Our recruitment process consists of several stages:

Screening call

Predictive Index assessment (20 minutes)

Technical interview

Culture Fit interview

Potential practical task

Reference check

We aim to provide an excellent candidate experience by giving you a transparent view of our company so that together we can make a thoughtful and informed hiring decision.

If you enjoy solving technical challenges, supporting people, and continuously improving IT services, we'd love to hear from you. Apply today and join the DelfinGroup team!