IT Support Specialist
About the role
Provide first-level technical support to employees for hardware, software, network, and system-related concerns. Set up and configure computers, laptops, printers, mobile devices, and other IT equipment. Assist with the creation, modification, and deactivation of employee IT accounts and access.
Key responsibilities
Diagnose and resolve common technical issues involving laptops, desktops, printers, peripherals, applications, and connectivity
Assist employees with installation, configuration, updates, and basic troubleshooting of approved software and applications
Provide timely support for employee onboarding, transfers, and offboarding requirements
Set up and configure computers, laptops, printers, mobile devices, and other IT equipment
Maintain accurate records of IT assets, assignments, warranties, repairs, and replacements
Monitor the condition and usability of company-issued devices and recommend repairs or replacements when necessary
Ensure proper turnover, retrieval, and documentation of IT equipment
Support password resets, account access concerns, and basic permissions management
Coordinate with relevant system administrators or vendors for access issues beyond first-level support
Ensure that access requests are properly documented and authorized