IT Support Specialist
About the Company
Eagle Hill is a nationally recognized, award-winning consulting firm based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking, collaboration, and client-centered solutions.
Description
Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands-on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm.
Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We’re looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.
Key Responsibilities
Internal IT Operations
- Provide responsive, customer-focused IT support to Eagle Hill employees
- Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
- Troubleshoot all office hardware, software, and network issues
- Support Microsoft 365 accounts, MFA, and access controls
- Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
- Maintain IT asset inventory and lifecycle tracking
- Handle support requests via ticketing systems, email, chat, and in-person
- Follow and improve IT documentation and operational procedures
- Additional Facilities responsibilities as needed.
Microsoft 365, Power Platform and AI Tools
- Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
- Provide basic SharePoint and Power Platform support.
- Support and troubleshoot Power Apps and Power Automate solutions.
- Support employee use of Microsoft Copilot and other approved AI tools.
Documentation & Continuous Improvement
- Create and maintain technical documentation and user guides
- Document workflows, applications, and IT processes
- Contribute to process improvement and digital transformation initiatives