IT Support Specialist
We're looking for a detail-oriented and organized IT Support Specialist to join our team in Dubai, United Arab Emirates. In this role, you will provide technical support to our organization's end-users, ensuring smooth IT operations and maintaining system reliability. You will be responsible for diagnosing and resolving technical issues efficiently while maintaining comprehensive documentation and delivering exceptional support to internal stakeholders.
- Provided L1/L2 technical support for hardware, software, network, email, printer, Microsoft 365, and end-user application issues through remote and on-site assistance.
- Managed IT asset lifecycle, including procurement coordination, inventory management, asset allocation, tracking, maintenance, transfers, and disposal.
- Administered user accounts, including onboarding/offboarding, account provisioning, access management, and IT equipment issuance and recovery.
- Installed, configured, and maintained desktops, laptops, mobile devices, peripherals, and business applications according to Company IT standards.
- Managed telecommunications services, including employee SIM card provisioning, activation, deactivation, and vendor coordination.
- Managed software licenses, subscriptions, and renewals to ensure the continuous availability of business-critical applications.
- Coordinated with internal IT teams and stakeholders to implement IT solutions and support business initiatives.
- Monitored support requests, prioritized incidents based on business impact, and ensured timely resolution within SLA requirements.
- Supported IT projects, office relocations, infrastructure upgrades, and technology rollouts across the region.
- Assist in implementing IT policies, security standards, and compliance requirements while promoting best practices for end users.
- Coordinated IT procurement activities, including vendor quotations, evaluations, purchase requests, and delivery of hardware, software, and services.
**Required Skills and Experience:**
- 2+ years of hands-on IT support or help desk experience
- Strong knowledge of Windows and macOS operating systems
- Proficiency with remote support tools and ticketing systems
- Solid understanding of networking fundamentals and TCP/IP protocols
- Experience with hardware troubleshooting and software installation
- Excellent organizational and time management skills
- Strong analytical and problem-solving abilities
- Clear written and verbal communication skills
- Ability to document technical issues and resolutions accurately
- Customer service orientation with patience and professionalism
**Preferred Skills and Experience:**
- Experience with Active Directory and user account management
- Knowledge of cloud services and virtualization technologies
- Familiarity with IT security practices and data protection principles
- Experience with Microsoft Office 365 or similar productivity suites
- CompTIA A+, Microsoft Certified Associate, or equivalent IT certification
- Experience supporting mobile devices and peripherals
- Familiarity with Linux operating systems
- Knowledge of backup and disaster recovery procedures