IT Support Specialist
Posted Updated
Summary
On-site desktop/IT support specialist at Evapco's Madera, CA industrial facility: troubleshoots hardware, software, and network issues, manages help desk tickets, images Windows PCs, and supports Active Directory, VPN, VoIP, and CMMS systems.
IT Support Specialist
Department: Maintenance
Position Reports To: Facility Manager
Department: Maintenance
Position Reports To: Facility Manager
Job Summary:
A desktop support specialist is responsible for diagnosing and fixing technical issues with hardware or software systems.
A desktop support specialist is responsible for diagnosing and fixing technical issues with hardware or software systems.
Knowledge, Skills, & Experience:
- High School Diploma or GED Equivalent, is required
- College degree, in a relatable field of study, is preferred
- Strong knowledge and experience with Domains, PC hardware, Operating Systems, and Software Technology
- Working knowledge of MS Office 2007 or higher
- Excellent verbal/written communication, multi-tasking, interpersonal, and organizational skills
- 2 years or more of IT related experience preferred
- Bilingual (English/Spanish), is preferred
Essential Functions:
- Provide Technical Assistance and Support for issues related to Computer Systems, Software, and Hardware
- Record, track, and Document Help Desk requests and service calls in a timely manner in person or remotely
- Support and Troubleshoot Remote Access and Client VPN software
- Provide PC support and troubleshooting for in-house applications and Workflows
- Rebuild PC’s; Imaging, Installing, and configuring Windows Operating system and client-side applications
- Install, configure, and maintain common Peripheral Devices in an Office and Shop Floor Environment
- Install and Troubleshoot Networking and Ethernet Cabling
- Manage Software and Hardware Licensing and Asset Tracking
- Manage CMMS software and database
- Assist with creating purchase orders and managing all hardware/software components
- Provide VoIP phone support and administration including system adds, changes, and moves
- Maintain desktop backup and recovery software for client workstations
- Support Mobile devices and e-mail configuration
- Support User/Computer accounts in Active Directory
- Perform post-resolution follow-ups and documentation
- Assist IT Management and Network Engineers with IT related projects
- Assist Maintenance department on various projects/tasks when needed
- May perform other duties as assigned
Typical Working Conditions:
- Industrial setting (i.e. factory, outdoor)
- Temperature Extremes, in general, from 20° F. to 110° F.
- Requires very good agility (i.e. bending, standing, walking, climbing, reaching, squatting, twisting, and lifting)
- Normal work week Monday through Friday, Saturday work likely, some Sunday work
- 100% on-site (Monday through Friday, [Hours, e.g., 8:00 AM – 4:30 PM]).
Evapco’s Summary of Pay & Benefits:
- The salary range consists of base pay and most recent profit sharing bonus amounts
- Medical, Vision, & Dental Insurance
- Employee Stock Ownership Program – we are an employee-owned company
- Profit Sharing Bonus – which is paid twice per year
- (k)larity Plan - Voluntary Employee Retirement Savings Plan
- Paid Holidays
- Paid Vacation
- Paid Maternity and Paternity Leave
- Bereavement Pay
- Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
- Paid Sick Leave
- Long Term Disability