IT Support Specialist
Posted
Summary
Provides day-to-day IT and AV support in an Apple Mac-based environment at First Liberty Institute's Plano, TX office — troubleshooting macOS/iOS devices, MS Office and MS Teams, logging tickets, and running sound/video for meetings and fundraising events, with about 20% travel.
First Liberty Institute is the largest legal organization in the nation dedicated exclusively to protecting religious freedom for all Americans. We believe that true religious liberty means recognizing the fundamental right of every individual—including all ages, races, genders, and faiths—to follow their conscience and to live according to their beliefs. Founded in 1997 and based in Plano, Texas, our legal team partners with elite volunteer attorneys across the country to secure religious freedom, from local matters to the Supreme Court, at no cost to our clients. For more information, please visit www.FirstLiberty.org.
Position Summary:
First Liberty Institute’s IT Support Specialist provides IT/AV support related to computer and audio/video systems in an Apple Mac-based environment.
Responsibilities:
IT
First Liberty Institute’s IT Support Specialist provides IT/AV support related to computer and audio/video systems in an Apple Mac-based environment.
Responsibilities:
IT
- Provide support for Mac-based environment, including macOS and iOS
- Resolve issues related to MS Office applications (Excel, PowerPoint, Word, Outlook, etc.)
- AV support for departmental meetings (presentations, online meetings, etc.)
- Provide support for MS Teams phones and Teams application
- Answer employee questions regarding computer systems software and hardware
- Gather and analyze date to diagnose problems with computer systems
- Change configurations, settings, and permissions to fix computer issues
- Install new software on computer systems
- Install and configure software and hardware components
- Log all service requests and update tickets as needed
- Update employees on status of their service requests
- Document IT support issues and their resolutions for future reference
- Carry out regular maintenance and updates of computer systems to improve efficiency
- Train end-users on how to set up and use new technologies
- Establish good relationships with all departments and colleagues to ensure clear communication channels
- Other duties as assigned
AV
- Set up and run online meetings and presentations for meetings and fundraising events
- AV sound and video checks at fundraising events
- Test MS PowerPoint slide decks and make needed edits
- Run MS PowerPoint slide decks for the event show following an outlined flow of the show
- Interact with and manage onsite AV person/vendor
- Set up and breakdown of marketing banners and backdrops
Requirements:
- Must agree with and sign First Liberty’s Articles of Faith
- Experience with MacOS and iOS devices
- Experience with MS Office desktop and Office 365 cloud applications
- Experience with AV sound and video systems
- Ability to communicate clearly and professionally with end-users at all levels
- Listen actively, diagnose issues efficiently, and provide solutions with a service-first mindset
- Maintain a proactive approach to IT support, ensuring minimal downtime for end users
- Aility to take direction, then work independently
- Ability to work in a fast-paced environment
- Ability to travel 20%
Physical Requirements:
- Intermittent periods of sitting at a desk and working on a computer
- Heavy walking, standing, crawling under desks/tables, stooping, reaching with hands and arms
- Lift up to 40-50 pounds without assistance