IT Support Specialist
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Summary
Internal IT support role at Flare Energy Services in Chicago: troubleshooting hardware and software issues, managing user accounts, monitoring network performance, and handling ticketed support requests for staff. Day-to-day work spans Windows/macOS/Linux systems, peripherals, user training, and IT asset management.
We are seeking a dedicated IT Support Specialist to provide technical assistance and support for our internal staff. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Respond to user inquiries and provide timely resolutions to technical issues via phone, email, or in-person.
- Install, configure, and maintain computer systems, software, and peripherals.
- Monitor and maintain network performance, ensuring optimal functionality.
- Assist with the implementation of new technologies and upgrades.
- Document and track support requests using a ticketing system, ensuring accurate records and follow-ups.
- Provide training and guidance to staff on IT best practices and software applications.
- Collaborate with other IT team members to enhance system performance and security.
- Assist in maintaining IT inventory and asset management.
- Stay updated with the latest industry trends and technologies to improve support processes.
Qualifications:
- Proven experience in IT support or a related field.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with various operating systems (Windows, macOS, Linux) and software applications.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.