IT Support Specialist
Summary
Provides day-to-day technical support to end-users: resolving help desk tickets, troubleshooting hardware, software, OS, and network issues, and maintaining/updating IT infrastructure. Flagged as remote, based in Houston, Texas; core tech includes operating systems, networking, and IT support tools.
We are seeking a knowledgeable and customer-focused IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure. Key responsibilities include:
- Responding to help desk tickets and resolving technical issues in a timely manner.
- Assisting users with software applications, operating systems, and hardware problems.
- Installing, configuring, and maintaining computer systems and peripherals.
- Conducting regular system maintenance and updates to ensure optimal performance.
- Collaborating with other IT team members to implement new technologies and improve existing systems.
- Documenting technical procedures and maintaining an up-to-date knowledge base.
- Providing training and support to users on new technologies and best practices.
- Monitoring network performance and security, identifying potential vulnerabilities.
- Participating in IT projects and initiatives as needed.
The successful candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to providing exceptional customer service. Familiarity with various operating systems, networking concepts, and IT support tools is essential.