IT Support Specialist

1. Core Technical Proficiency

Systems Administration: Proven experience installing, configuring, and troubleshooting Windows 11.

Hardware Lifecycle: Ability to diagnose hardware failures, understand component specifications for upgrades, and manage physical peripheral setups.

Software & Deployment: Proficiency in remote software deployment, patch management, and general application troubleshooting.

2. Network & Connectivity

Infrastructure Basics: Hands-on experience with SMB-grade routers, switches, and Wireless Access Points (WAPs).

Connectivity Troubleshooting: Ability to diagnose LAN/WLAN issues, manage VPN client configurations

Cabling & Physical Layer: Ability to run, terminate, and test Ethernet/coaxial cables for both data and CCTV systems.

Network Logic: Solid understanding of TCP/IP, DNS, and DHCP to resolve IP conflicts or "no internet" scenarios.

3. Operations & Security

Minimum 2+ years of experience in a company with 10+ workstations, ensuring familiarity with multi-user environments.

Knowledge of endpoint protection (Antivirus), password policies, and basic data backup procedures.

Ability to use ticketing systems to track issues and maintain clear, professional documentation for internal reports.

4. Soft Skills

Technical Communication: Capability to translate complex IT issues into simple instructions for non-technical staff via email or in person.

User Support: A proactive "service-first" mindset focused on minimizing team downtime.