IT Support Specialist

We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team. The ideal candidate will have a strong background in IT support and administration, with a focus on Windows Server, Active Directory, Microsoft Exchange, and related technologies.

Responsibilities:

• Administer and maintain Windows Server environment, including DHCP, DNS, file servers, and Group Policy Objects (GPO)

• Manage Active Directory, ADFS, Azure AD Connect, and Azure Active Directory

• Administer and troubleshoot Microsoft Exchange Server 2019 and Exchange Online in a hybrid deployment

• Support and manage Microsoft 365 services, including SharePoint, Teams, and Teams Phone

• Monitor and maintain network infrastructure, including switches and firewalls

• Oversee Veeam backup software and ensure data protection

• Implement and maintain IT security practices in line with the company IT policies

• Basic understanding on load balancers, such as KEMP LoadMaster

• Basic support for Linux-based systems

• Administer virtualization hosts, such as VMware vCenter

• Handle daily IT helpdesk tasks and troubleshoot user issues, both on-site and remotely

• Utilize PowerShell and command-line interfaces for scripting and automation

• Diagnose and resolve hardware-related issues on PCs

Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field

• 3+ years of experience in IT support and administration

• Strong knowledge of Windows Server, Active Directory, Microsoft Exchange, and Microsoft 365

• Experience with VDI solutions, such as Citrix Cloud and Sangfor VDI

• Familiarity with network infrastructure, including switches and firewalls

• Familiar with IT security concepts and practices, such as ISO 27001

• Understanding of load balancers, Linux-based systems, and virtualization hosts

• Proficient in PowerShell and command-line interfaces

• Excellent problem-solving and communication skills

• Fluency in Mandarin Chinese and English, both written and verbal

• Ability to work independently and manage projects without constant supervision

• Willingness to work outside regular business hours for maintenance and incident response

• Certifications such as or equivalent to MCSA, MCSE, Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA Network+, or CompTIA Security+ are a plus

The successful candidate will be a self-starter with a passion for technology and a commitment to providing exceptional support to our organization. They will work closely with internal staff and external vendors to ensure the smooth operation of our IT systems and infrastructure. The ability to communicate effectively and work well under pressure is essential.

If you are ready to take on an exciting challenge and grow your career in a fast-paced, technology-driven environment, we encourage you to apply for this position. Please send your CV and expected salary to Human Resources Department.

Personal data collected will be used for recruitment purpose only, unsuccessful applicants may be retained for a period of up to SIX months and should then be destroyed securely.