IT Support Specialist I
Summary
Provides day-to-day first-line IT support for hardware, software, and network issues across the organization via phone, email, and ticketing. Work spans troubleshooting Windows desktops/laptops/mobile, installing Microsoft 365/VPN/antivirus, device imaging and deployment, asset management, purchasing, and offboarding backups to OneDrive/SharePoint.
- Medical, Dental, Vision insurance premiums 100% paid by company and starts from day one for employee and dependents!!!
- STD and LTD premiums paid by company after 30 days
- Vacation and PTO
- 401k and company match program
- Tuition reimbursement
- Student loan payback assistance
- Many additional benefits
Position Summary
The IT Support Specialist I is responsible for providing day-to-day technical support for hardware, software, and network systems across the organization. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot a wide range of basic IT issues.
Essential Job Duties/Responsibilities
End-User Support & Troubleshooting
- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
- Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices
- Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus)
- Escalate unresolved problems to higher-level support staff when appropriate.
Documentation
- Document issues, solutions, and processes in the IT knowledge base or Ticketing System.
Device Deployment & Lifecycle
- Perform system imaging, deployments, and updates for laptops and desktops
- Help deploy and configure mobile phones and accessories
IT Asset Management
- Help manage inventory of computers, monitors, phones, and devices
- Help maintain accurate asset records using the designated IT asset management platform
Purchasing and Logistics
- Create purchase orders for IT hardware and accessories following established workflows
- Track receipt and deployment of ordered equipment
Offboarding Support
- Collect computers and devices from departing users
- Perform laptop backups, including validation of user data on cloud storage platforms (e.g., OneDrive, SharePoint)
Projects & Compliance
- Follow IT policies, procedures, and security standards
Supervisory Responsibilities:
No direct supervisory responsibility. Provides assignment of work, instructions, and assistance to other employees within a work group or unit. May train on an informal basis, check work for accuracy, and provide input for performance appraisals and other enroll matters.
Required Skills/Abilities
- Basic understanding of Windows operating systems
- Familiarity with Microsoft 365 applications and common business software
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and professionalism
Education and Experience
- Associate’s degree
- 1-2 years of IT support or related technical experience
Other Duties
- May be responsible for the coordination of work within a department or unit.
- May be responsible for making decisions by identifying and breaking down the facts of a specific situation
- May assist in the development of budgets and/or monitoring of results for own work unit or project