IT Support Specialist I

At Northbridge University, we are looking for a IT Support Specialist!

Summary:

Northbridge University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day.

The IT Support Specialist I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University, and provides deep expertise in specific skills. Examples of these skills include hardware configuration and repair, network, telephony, learning management system (LMS), student information system (SIS), CRM, business intelligence, document management, etc.

The IT Support Specialist I tracks changes and enhancements in technologies, hardware, software, and applications. The IT Support Specialist I is the first line of defense in keeping up with technological changes.

Essential duties and responsibilities:

• Monitors the ticketing system extracting prioritized tickets and takes appropriate action to resolve client issues.
• Provides technical guidance, advice, and training to system users.
• Provides training in their area of expertise to IT Service Desk Analyst.
• Builds and maintains positive, constructive partnering relationships with the campus community.
• Performs IT production support for assigned area(s) according to documented processes.
• Performs deskside support for end-users and provide local “remote hands” when required by system administrators or engineers.
• Interacts with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom/meeting room technology in their environment.
• Installs, maintains, and upgrades workstation and peripheral hardware and software.
• Coordinates computer support activities with multiple user departments and internal teams, as well as third party vendors.
• Manages and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
• Log all customer interactions, filling out detailed information in tickets and document resolutions

Qualifications /Education:

• Associate’s degree in information technology, computer science or closely related field.
• Minimum one (1) year previous experience and/or training that includes desktop support, network maintenance and design.

Why Join Northbridge University?

At Northbridge University, you become part of a community devoted to academic excellence, innovation, and human development. Every employee, from faculty to administrative staff, plays a key role in advancing the growth of our students while enhancing their own professional journey. We foster a culture of teamwork, respect, and ongoing learning, where innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education.

At Northbridge University, you’re not just building a career, you’re creating a meaningful purpose.

For additional information on who we are – https://northbridge.edu/en/who-we-are

Northbridge University is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.