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IT Support Specialist

Open 34d posting dated 17 hours ago

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Location: Jacksonville, FL (JAX)

Reports To: IT Manager – East Coast

Position Summary

We are looking for a proactive and customer-oriented IT Support Specialist to join our IT team. In this role, you will be responsible for providing timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and network issues are resolved efficiently.

Key Responsibilities

  • Supporting various applications used by employees, troubleshoot PC-related problems, and assist with network connectivity involving regular deskside support for laptops, printers, scanners, and other peripheral devices.
  • Responding to service desk tickets in accordance with established SLAs, including acknowledging VP-level tickets within 15 minutes.
  • Closely working with internal teams to resolve issues quickly and consistently exceed SLA expectations.
  • Providing exceptional customer service.
  • Prioritizing user satisfaction in every interaction.
  • Documenting issues, resolutions, and updates in our ticketing system to ensure transparency and continuous improvement.

Supervision of Personnel

This position will not directly or indirectly supervise others on the team.

Qualifications

Required

  • 3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting.
  • Proficiency in supporting Windows-based PCs, including hardware diagnostics and software troubleshooting.
  • Experience with application support for internal business users, including installation, configuration, and issue resolution.
  • Basic networking knowledge, including IP configuration, connectivity troubleshooting, and familiarity with LAN/WAN environments.
  • Strong deskside support skills, with the ability to troubleshoot and maintain laptops, printers, scanners, and other peripherals.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira) and experience documenting technical issues and resolutions.
  • Ability to meet SLA requirements, including rapid response to high-priority tickets (e.g., VP-level within 15 minutes).
  • Excellent communication and customer service skills, with a user-first mindset and a calm, professional demeanor under pressure.

Preferred

  • Familiarity with Jira or ServiceNow ticketing system

Job Location

This position will be based in Jacksonville, FL and will require up to 10% travel to IEM sites to support deployments and project activities and for other related activities.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Location

  • Preferred First Name optional
  • Preferred Last Name optional
  • Street Address
  • Apt, Suite, Etc. (If Applicable) optional
  • City
  • State choose one
  • Zip Code
  • What is the highest level of education you have completed? choose one
  • How many years of relevant professional experience do you have? choose one
  • Have you ever been employed by IEM or IPS? choose one
  • This role is fully onsite at our Jacksonville, Florida facility, requiring in-person attendance five days per week. Are you currently located within a commutable distance of Jacksonville, FL, and able to reliably commute to this facility five days a week without relocation assistance or remote work arrangements? choose one
  • Are you legally authorized to work in the United States? (Proof of identity and eligibility will be required upon employment.) choose one
  • Do you have an unrestricted right to work and remain in the United States without sponsorship now or in the future? choose one
  • Can you perform the essential functions of the position for which you are applying, with or without reasonable accommodation? choose one
  • Are you at least 18 years of age? choose one
  • What is your desired salary?
  • Is there anything else you would like us to know about you? written answer · optional
  • I acknowledge that: • The information I have provided in this application, including my resume and any supporting materials, is true, complete, and accurate. • Any false or misleading information may disqualify me from consideration, or if hired, may result in termination. • I authorize IEM (“the Company”) to verify the information provided, including employment history, education, and other relevant background information, in accordance with applicable laws. • Employment with the Company is at-will to the extent permitted by applicable law. choose one