IT Support Specialist II

Job Title: IT Support Specialist II
Department: Information Technology
Reports to: Information Technology Director
Job Status: Full-Time / Non-Exempt/ Hourly
Work Location: Onsite

About Sisters of Charity of Leavenworth:
Impelled by the love of Christ, the Sisters of Charity of Leavenworth (SCL), a Roman Catholic congregation of women religious, offer every loving service in our power to meet the critical needs of God’s people. Established in 1858 in Kansas, the Sisters of Charity live our mission in the spirit of our founders: St. Vincent de Paul, Louise de Marillac, and Mother Xavier Ross. The Sisters, as Gospel-centered women, share a tradition of responding to the needs of the time, ministering to the vulnerable and marginalized, and caring for the fragile Earth. We share our mission in partnership and collaboration with those committed to working for peace and justice.

Benefits & Perks:
We are committed to supporting our employees' health, financial well-being, and work-life balance through a comprehensive benefits package, which may include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO)
• Paid Holidays including your Birthday
• Employee Assistance Programs
• Professional Development Opportunities
• Life and Disability Insurance
• Wellness and Employee Recognition Programs
• Tuition Reimbursement

Position Summary: The IT Specialist II will build and maintain SCL Sharepoint resources and provide day-to-day computer support to end users, including Sisters and employees.

Essential Responsibilities and Job Duties:

• Coordinate with other departments to build and maintain Sharepoint sites as directed
• Update software inventory and assist with software patch maintenance.
• Update computer hardware inventory and assist with hardware lifecycle maintenance.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware by utilizing Help Desk Ticketing software.
• Respond to queries either in person, over the phone or via email.
• Ask questions to determine the nature of a problem.
• Install and modify computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with users to ensure issues have been resolved.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED equivalent required,
• Ability to multi-task and prioritize work to meet deadlines.
• Excellent written and verbal communication skills.
• Well organized and detail-oriented.
• Proven problem-solving skills.
• Experience building and administering Sharepoint sites highly preferred.
• 1-year computer helpdesk experience preferred.
• Experience with Audio/Visual equipment a plus.
• Preferred experience with the following:
  • Microsoft 365 suite, EntraID, Sharepoint
  • Microsoft Windows Operating Systems in an Active Directory domain environment.
  • Coding, app development, Powershell scripting
  • Cybersecurity concepts and best practices
• Supports the SCL philosophy of caring, compassion and concern.

Physical Requirements:

• Ability to perform sedentary work, sitting at desk and/or typing for long periods of time.
• Ability to bend, stoop and reach.
• Requires the ability to lift, carry and push up to 25 lbs.
• Ability to work in confined spaces.

Work Environment:

• Works in a clean, well-lighted, heated, and ventilated office.
• This position is an in-office engagement. You will collaborate with a supportive team that values innovation and growth.

This summary outlines the primary responsibilities and qualifications for the role but does not encompass all duties. Additional tasks may be assigned as needed to meet organizational objectives.

The Sisters of Charity of Leavenworth is an equal opportunity employer. We provide employment opportunities to all qualified persons without regard to race, color, sex, sexual orientation, gender identity, age, national origin, ancestry, marital status, disability, pregnancy, veteran status, or any other protected category, except as allowed by law for positions where religious affiliation is a bona fide occupational qualification. This policy applies to recruiting, hiring, promotions, compensation, benefits, termination, and all other terms and conditions of employment. We are committed to building a diverse and inclusive team and welcome applications from individuals of all backgrounds and experiences.