IT Support Specialist
Summary
First-level IT helpdesk support for Innovative Integrated Health's PACE senior-care program: resolving hardware/software break-fixes, diagnosing helpdesk calls, installing computers and network connections, and escalating issues to second-level support, with occasional travel to other facilities.
Who We Are
PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Job Summary
The IT Support Specialist I will be responsible with assisting in the direction of activities that provide support to the Innovative Integrated Health (IIH) mainframe computer environment. The IT Support Specialist I will work within general methods and procedures, exercises considerable independent judgment to select the proper course of action, and is required to ensure conformance with established guidelines, methods, procedures, and policies related to the information technology program area and healthcare. TRAVEL: Travel to other IIH facilities may be required.
Essential Job Functions
- Serve as the first level technical support.
- Resolves or escalates issues to second level technical support.
- Handles computer break fixes and configuration issues.
- Guides employees on technical troubleshooting.
- Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.
- Support the Helpdesk calls and the diagnosis of equipment problems.
- Diagnose and assess the building of cables, the replacement of boards, and components to identify or remedy failures.
- Monitor performance of all functions required to prepare and install microcomputers and related equipment including connections to the data communications network.
- Coordinates sending out equipment for repair.
- Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software.
- Attend and participate in staff meetings, in-services, projects, and committees as assigned.
- Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
- Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
- Be flexible in schedule of hours worked.
- May require use of personal vehicle.