IT Support Specialist

Who We Are

Ironhorse Funding is a leading provider of innovative, technology-driven, full spectrum finance solutions to consumers and dealers in the motorcycle, powersports, RV, and marine markets. We provide customers across the entire credit spectrum access to financing and refinancing programs with competitive rates and flexible terms through our direct-to-consumer and dealer programs. We want every customer to have access to financing for their dream ride.

We have an immediate need for IT Specialist to join our team located in Beverly, MA. You will support the IT needs for the organization for Motorcycle, Powersports, RV and Marine assets.

This role is ONSITE Monday to Friday 8am-5pm or 830am -530pm.

Your Impact

As an onsite IT Support Specialist in Beverly, MA, you’ll sharpen your craft by keeping our team productive in a regulated consumer finance environment. You’ll be the steady first line of support—building trust, improving reliability, and reinforcing a security-first approach aligned with our SOC 2.

Key responsibilities:
- Triage and resolve requests via helpdesk tickets, email, and phone with a Serve and Help mindset
- Troubleshoot Windows endpoints and peripherals (laptops/desktops, printers, scanners) and basic connectivity issues
- Support Microsoft 365 workflows, including Entra ID and Microsoft Intune user/device tasks
- Assist with onboarding/offboarding: accounts, access, and equipment readiness
- Run routine monitoring/audits and document fixes in an internal knowledge base
- Partner with the IT Manager on escalations, refreshes, upgrades, and improvements driven by Teamwork and Communication

Required qualifications/skills:
- 2+ years in IT support/help desk or similar
- Strong troubleshooting, clear communication, and Accountability
- Comfort with compliance, least privilege, and Adaptability
- Associate’s Degree in related field preferred

Ready to grow your onsite support career? Apply today.

A Day, Onsite

You start the morning onsite by scanning the helpdesk queue and setting priorities with Respect and Integrity—quick wins first, then deeper troubleshooting. Between assisting teammates with Microsoft 365 questions and keeping devices running smoothly, you’ll stay close to the details that matter in a compliance-driven environment. As requests ebb and flow, you’ll capture repeatable fixes in the knowledge base and compare notes with the IT Manager on what to streamline next—small process upgrades that compound over time, powered by Teamwork and Communication and a calm, customer-first rhythm.

Total Rewards

- Medical, Dental, and Vision coverage
- Life Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- 401(k) plan with employer match, no vesting schedule, plus financial advising
- Success Sharing bonus plan
- Competitive salary
- Paid Time Off, including Generous PTO (up to 4 weeks)
- Paid Volunteer Day
- 10 paid holidays