IT SUPPORT SPECIALIST

Onsite General IT Support (Entry Level)

The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include:

• Generating sign ins for new hires during the onboarding process
• Adding/removing and maintaining GoTo VOIP system
• Troubleshooting Network Printers
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed