IT SUPPORT SPECIALIST (JOHOR BAHRU)
Salary: RM 3,300 – RM 4,000 per month
About the role
This role combines office-based support with travel to retail outlets and other company locations. You will provide responsive technical support for retail store systems, commercial audio and visual equipment, and general IT operations across a geographically distributed environment. Occasional after-hours or weekend support may be required for store openings, emergency outages, special events, or planned maintenance. The role involves light physical work, including mounting displays, routing audio or Ethernet cabling, and lifting equipment weighing up to 20 kg.
Key responsibilities
Install and maintain point-of-sale terminals, barcode scanners, receipt printers, cash drawers, payment readers, store computers, tablets, inventory terminals, and digital signage.
Provide responsive remote and on-site troubleshooting for store systems, prioritizing business-critical issues and restoring service with minimal downtime.
Troubleshoot routers, switches, wireless access points, staff and guest Wi-Fi, and basic connectivity issues involving TCP/IP, DNS, DHCP, and VLANs.
Work with software providers, hardware suppliers, telecommunications providers, and warranty partners to resolve specialist issues and track cases through completion.
Set up, calibrate, inspect, and support background music systems, media players, amplifiers, speakers, audio processors, cabling, and zone volume controls.
Diagnose signal interruptions, distortion, cabling faults, playback problems, and inconsistent sound output across store zones.
Prepare and operate projectors, displays, wireless microphones, public-address equipment, and video conferencing systems for meetings and company events.
Assist office and store employees with laptops, desktops, mobile devices, operating systems, Microsoft 365, email, printers, and remote access tools.
Maintain accurate records for devices, audio equipment, accessories, cables, spare parts, software licenses, assignments, repairs, and disposal status.
Support new store openings, relocations, refurbishment work, planned maintenance, and other ad hoc IT or audio-visual assignments.
About you
Diploma or bachelor's degree in Information Technology, Computer Science, Audio or Sound Engineering, or a related discipline. Equivalent hands-on experience may be considered.
One to three years of experience in IT technical support, desktop support, retail technology operations, or a comparable environment.
Practical knowledge of POS hardware, barcode scanners, receipt printers, payment devices, inventory terminals, and related peripherals.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, wireless access points, structured cabling, and basic router and switch configuration.
Basic knowledge of XLR, RCA, 3.5 mm and speaker cabling, amplifiers, impedance considerations, signal flow, and audio playback hardware.
Proficiency with Windows 10 and 11, macOS, iOS, Android, Microsoft 365, and remote support tools such as AnyDesk or TeamViewer.
Strong diagnostic ability and a methodical approach to isolating faults, identifying root causes, and confirming that service has been restored.
Communicate technical instructions clearly to non-technical employees and provide calm, service-oriented support.
Prioritize urgent requests effectively, especially during peak retail hours, while keeping stakeholders informed.
Work independently, follow issues through to closure, and escalate risks or recurring failures appropriately.
Benefits
Opportunities for promotion
Professional development