IT Support Specialist

Job Summary

We are seeking a skilled IT Support Specialist to provide first-level (L1) support and maintain our internal IT infrastructure, network, and end-user systems. This is an inward-facing role focused on supporting internal staff, ensuring smooth day-to-day operations, configuring and troubleshooting network and hardware equipment, and managing endpoint devices.

Key Responsibilities

• Maintain hardware, software, servers, and network equipment

• Maintain MikroTik routers/switches (RouterOS), including routing, VLANs, firewall rules, and bandwidth management

• Set up, terminate, and troubleshoot fiber optic connections and related networking media

• Maintain pfSense firewalls (rules, NAT, VPN, load balancing, and network segmentation)

• Maintain network infrastructure including firewalls, VPNs, switches, routers, and Wi-Fi access points

• Deploy endpoint devices through MDM/endpoint management platforms (e.g., ManageEngine Endpoint Central, Microsoft Intune, or Google Endpoint Management), including device enrollment, policy enforcement, and patch management and remote co-monitoring

• Install, configure, and troubleshoot operating systems (Windows/Linux), drivers, and firmware

• Assemble, upgrade, diagnose, and repair desktops, laptops, servers, and peripheral devices at the hardware level

• Provide first-level technical support to internal staff and resolve helpdesk tickets in a timely manner

• Administer Local user accounts, permissions, and access controls

• Monitor system performance, security, and backups; troubleshoot issues as they arise

• Maintain and support Windows/Linux servers

• Document IT procedures, network topologies, configurations, and asset inventories

• Ensure compliance with security policies and data protection standards

Requirements

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

• 2+ years of experience in IT support or systems/network administration

• Strong knowledge of Windows and/or Linux operating systems, including driver and firmware management

• Hands-on experience with MikroTik (RouterOS) and pfSense

• Practical experience with fiber optic cabling and termination

• Experience with MDM/endpoint management solutions (device enrollment, policy management, patch deployment)

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN, routing)

• Strong hardware troubleshooting skills (PC/server assembly and repair)

• Experience with Active Directory, Microsoft 365, or Google Workspace

• Strong troubleshooting, problem-solving, and documentation skills

• Good communication skills in Arabic and English and a customer-service mindset