IT Support Specialist
Compensation and Benefits:
- Compensation: Hourly wage adjusted based on experience
- Benefits: Full-time, year-round, benefited position including;
- Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
- 401(k) retirement plan (with company match up to 5%)
- Paid parental leave
- Paid time off, holiday and sick pay
- Free season pass for employee/dependents
- Privileges at several other resorts
- Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)
Job Summary:
As an IT Support Specialist, you will work as part of a team to provide a full range of technical support for the technology systems throughout Killington/Pico Ski Resorts. This includes, but is not limited to, video surveillance, web cams, lodge monitors, digital signage, cable services, RFID, POS, desktops\laptops and music infrastructure. Duties include installs, configuration, deployments, maintenance, analysis, and troubleshooting.
Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
- Research and analyze the technical needs and resources of the resort, including developing a good working knowledge of the overall purpose of a particular function and its daily operations.
- Research and provide recommendations for various hardware and software solutions.
- Provide support and installation of POS systems and peripherals
- Provide technical support for RFID infrastructure which includes gate configuration, hardware and software support.
- Provide technical support for all speakers, amplifiers and music streaming devices throughout resort.
- Provide technical support and configuration of desktops and laptops throughout resort
- Perform the installation, configuration and maintenance of IP cameras, digital signage boards, music subscription services, speakers, cable/IP TV services, cabling and setup to all devices
- Perform a variety of tasks related to the ongoing maintenance of devices as directed.
- Maintain documentation of systems and processes.
- Respond to trouble ticket (Zendesk), email and telephone requests for technology systems support needs.
- Document, track and monitor tickets to ensure timely resolution of all support issues.
- Participate in on-call rotations and respond to off hours support needs when required.
- Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication and resolve problems.
- Provide superior service to our customers (internal and external) at all times.
- Follow the Killington Hospitality Guidelines while interacting with the guests and respond to all guests in a courteous, efficient manner.
- Provide training, collaborate and share information with other IT team members.
- Perform other tasks as assigned.