IT Support Specialist (L2)

We are looking for an IT Support Specialist (L2) to support business users and internal teams in resolving application and system-related issues. This role is ideal for someone who enjoys problem-solving, working with business systems, and user communication.

What You’ll Do

• Provide second-level (L2) application and system support
  

• Analyze and resolve user requests within agreed timelines
  

• Maintain documentation and ticketing systems
  

• Assist with application configuration and system maintenance
  

• Perform security checks in line with internal guidelines
  

• Deliver user training and support knowledge sharing
  

• Support IT projects and collaborate with L3 teams when needed
  
  

What We’re Looking For

• Advanced English proficiency
  

• Basic knowledge of .NET, C#, and SQL Server
  

• Familiarity with ITIL and basic project management
  

• Good MS Office skills
  

• Strong communication and customer-oriented mindset
  

• Proactive and team-oriented
  

What You’ll Get

• Supportive and friendly work environment
  

• Learning and development opportunities
  

• Work with real business systems and applications