IT Support Specialist

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Answering phone calls, emails and chats from Branches having problems with a product.

• Explaining how to repair technical issues in a way that the Users can understand with easy steps.

• Helping Users set up computer software or run applications.

• Resolving IT support requests from Users.

• Installing new software and hardware drivers and updating existing ones as needed.

• Logging all service requests and updating tickets as needed.

• Maintaining composure and a positive attitude during difficult situations.

Requirements

• BSc/BA in IT, Computer Science or relevant field.

• Ability to diagnose and resolve basic technical issues.

• Very Good in English.

• Excellent communication skills.

• Customer-oriented and cool-tempered.

• Proven experience as a help desk technician or other customer support role.

• Tech savvy with working knowledge of office automation products, databases and remote control.

• Good understanding of computer systems, mobile devices and other tech products.