IT Support Specialist
IT SUPPORT SPECIALIST – Chadds Ford, PA
Full-Time | On-Site
POSITION HIGHLIGHTS
• Competitive salary with benefits
• Full-time, Monday through Friday schedule
• Medical, dental, vision & 401(k)
• Unlimited Paid Time Off
• Opportunity to support employees across the organization through technology solutions and IT services
• Mission-driven healthcare organization improving patient access through durable medical equipment (DME) solutions
ROLE SUMMARY
The IT Support Specialist is responsible for delivering technical assistance to employees by troubleshooting help desk requests, resolving hardware and software issues, and managing mobile device provisioning. This role supports a seamless technology experience by configuring and maintaining iPhone, iPad, and Android devices through Mobile Device Management (MDM) solutions, assisting with user account setup, and supporting daily IT operations. The IT Support Specialist partners with employees across the organization to deliver timely, professional, and customer-focused technology solutions.
KEY RESPONSIBILITIES
• Provide first-line technical assistance for employee IT issues, including Windows-based systems and mobile devices
• Respond to, troubleshoot, and resolve help desk tickets while maintaining a high level of service
• Configure, deploy, and manage mobile devices (iPhone, iPad, and Android) using Mobile Device Management (MDM) solutions
• Assist with employee onboarding and offboarding processes, including account setup, access management, and device provisioning
• Support software installations, updates, and troubleshooting for business applications
• Maintain and troubleshoot workstation hardware, printers, and other peripherals
• Educate employees on IT best practices, security guidelines, and effective technology use
• Document troubleshooting steps, procedures, and solutions to support internal knowledge sharing
• Collaborate with IT team members to improve support processes and technology service delivery
• Escalate complex technical issues to appropriate IT team members when necessary
• Work effectively and professionally with employees, managers, and departments across the organization
• Perform all job functions in alignment with the company’s Mission, Vision, and Goal Statements
• Perform other duties as assigned