IT Support Specialist (m/f/x)
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Summary
On-site IT Support Specialist at osapiens' Madrid office, acting as first line of support for employees' day-to-day IT needs: resolving tickets, running onboarding/offboarding, and managing devices and accounts in a cloud-only environment built on Microsoft 365, Entra ID/Azure, and Intune.
OSAPIENS – Join us in building a sustainable future!
At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.
We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.
Your Mission
Based in our Madrid office, you will be the go-to person for our employees’ day-to-day IT needs. You will resolve support requests, run onboarding and offboarding, and keep our devices and accounts secure and well-managed within our cloud-only environment. Working closely with the Internal IT team, you will help us keep IT running smoothly as the company grows.
- Resolve IT support tickets (the main part of the role): license assignment, roles and permissions, access requests and other common user requests
- Provide on-site support in Madrid: hardware replacements, equipment checks, device preparation and inventory tracking
- Coordinate equipment shipments and returns for employees in Spain and other locations
- Run onboardings: prepare user accounts and devices, set up access and licenses, and solve any issues during the employee’s first days
- Run offboardings: deactivate accounts, remove licenses and recover equipment, following our IT procedures
- Document solutions and processes to build up our internal knowledge base
- Support the Internal IT team with ad hoc tasks and day-to-day operations
- Studies: ASIR (Administración de Sistemas Informáticos en Red)
- At least 1 year of experience in IT support or a similar role
- Hands-on experience with Microsoft 365 administration (users, licenses, Exchange, Teams, SharePoint)
- Basic knowledge of Microsoft Entra ID and Azure
- Experience with Intune or another device management (MDM) tool
- Good knowledge of Windows and macOS, and of managing iOS devices
- Experience with ticketing tools (e.g., Freshservice, Jira Service Management)
- Basic networking (Wi-Fi, VPN, DNS) and security knowledge (MFA, Conditional Access)
- Fluent Spanish and English, both spoken and written
Who you are
- Service-oriented, with clear and friendly communication
- Organized and detail-oriented, able to prioritize and handle several requests at once
- Proactive and able to work independently
Nice to have
- Experience in international or distributed teams
- Scripting basics (PowerShell, Bash)
- A purpose-driven mission with and for global industry pioneers in tackling complex challenges
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Mannheim, Madrid and beyond
About us
osapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard.
We leverage our cloud-based technology platform, the 'osapiens HUB', and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accommodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency.
osapiens was founded in Germany in 2018 and we currently serve over 1,700 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 350 people from 40 countries. In 2022, we were honoured to receive the German Founder Award in the 'Rising Star' category.