IT Support Specialist (MANDARIN SPEAKER)
💼Responsibilities:
Handle Level 1.5 technical support requests efficiently according to service deliverables.
Provide remote assistance (calls, emails, chat) to users in local and overseas markets, especially the Chinese-speaking region, to resolve issues that users are facing with their computer system.
Troubleshoot common hardware, software, and connectivity issues by guiding users with clear instructions and within required timescales.
Accurately log and document all support activities in the system and in the prescribed format.
Support setup or configuration issues through remote guidance or in-person communication.
Ensure SLA targets and performance metrics are consistently met.
Contribute technical solutions and updates to the knowledge base.
Any ad hoc duties assign by the Company from time to time.
🌟Requirements:
Language: Proficient in English and M a n d a r i n (spoken & written) to support Chinese market users. Cantonese-speaking ability is an added advantage.
Fresh Graduate with relevant degree in IT fields is welcomed to apply!
Minimum degree / diploma is required.
Technical knowledge/expertise to support technical related queries and troubleshooting.
Minimum 6 months experience in a Level 1.5 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.
Proven experience in commercial in bound telephony systems typically used in Contact Center.
Strong communication and customer service skills.
Willingness to work in rotational shifts (including Public Holidays/Sat/Sun).
Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
Knowledge on basic concepts of networking.
🧧Perks & Benefits:
5-day work
10-minute walking distance from/to Kerinchi LRT
Annual leave + Public Holidays
Training programme provided
Incentive provided for KPI achiever(s)
Discretionary bonus
Birthday voucher