IT Support Specialist
Summary
Entry-level Tier 1 IT support role at an agricultural cooperative: serves as the first point of contact for employee tech issues (endpoints, software, account access, printing, mobile devices, collaboration tools), prepares and deploys equipment, and maintains service and asset records. Core stack: Windows, Microsoft 365, and common workplace hardware.
DATE REVISED: October 2026 CLASS: Non-Exempt JOB TITLE: IT Support Specialist REPORTS TO: Manager of IT Infrastructure JOB SUMMARY: The IT Support Specialist provides Tier 1 technical support to employees across MKC. Serving as the first point of contact for technology requests. This position troubleshoots endpoint, software, account access, printing, mobile device, and collaboration-tool issues; prepares and deploys equipment; supports employee lifecycle activities; and maintains accurate service and asset records. This is an entry-level opportunity for a customer-focused individual with foundational technical knowledge, sound troubleshooting instincts, and a desire to build a career in information technology. The specialist works within established standards and procedures, resolves issues within the assigned support scope, and escalates complex, security-sensitive, or business-critical matters to senior IT staff or approved vendors. ESSENTIAL QUALIFICATIONS: Required Qualifications ? High school diploma or equivalent. ? Foundational knowledge of computer hardware, Windows operating systems, Microsoft 365 applications, mobile devices, printers, and common workplace technology. ? Technical knowledge gained through education, coursework, industry certification, internship, apprenticeship, military training, school technology support, employment, or substantial hands-on experience. ? Demonstrated ability to diagnose problems, research solutions, follow technical procedures, document work, and recognize when escalation is appropriate. ? Strong customer service, verbal communication, written communication, organization, and follow-through skills. ? Ability to manage multiple requests, protect confidential information, work independently within assigned authority, and collaborate effectively with employees, IT staff, and vendors. ? Valid driver’s license and ability to travel occasionally to MKC locations. Occasional overnight travel may be required. ? Ability to work outside of normal business hours for planned maintenance, deployments, projects or urgent incidents. ? Ability to apply structured troubleshooting methods to unfamiliar technical issues and use available resources to identify practical solutions. ? Ability to prioritize competing service requests based on urgency, business impact, and established support procedures.