IT Support Specialist

Salary: ฿25,000 – ฿30,000 per month

Job Summary:
We are looking for an IT Support Specialist to provide day-to-day technical support for a company of approximately 100 employees.

The role is responsible for keeping company computers, software, networks, and IT equipment working properly and helping employees resolve technical issues quickly.

Key Responsibilities:

• Provide technical support to employees across the company.

• Troubleshoot computers, laptops, monitors, printers, phones, and other hardware.

• Install, configure, and maintain company hardware.

• Install and troubleshoot software and business applications.

• Resolve Windows and macOS issues.

• Troubleshoot internet, Wi-Fi, LAN, VPN, and other network problems.

• Maintain routers, switches, Wi-Fi access points, and basic network equipment.

• Set up computers and accounts for new employees.

• Manage employee access to company systems, email, and applications.

• Support Google Workspace and other company software.

• Handle password, login, MFA, and account access issues.

• Maintain an inventory of computers and IT equipment.

• Coordinate hardware repairs, replacements, and IT purchases.

• Keep computers and software updated and secure.

• Assist with antivirus, endpoint security, and basic cybersecurity issues.

• Support company phones and mobile devices when required.

• Work with external IT, internet, hardware, or software providers when necessary.

• Monitor recurring IT problems and recommend improvements.

• Maintain basic IT documentation and equipment records.

Requirements:

• Experience in IT support, helpdesk, or system administration.

• Strong knowledge of computer hardware and troubleshooting.

• Good knowledge of Windows and macOS.

• Understanding of networking, including Wi-Fi, LAN, IP, DNS, DHCP, routers, and switches.

• Experience troubleshooting software and business applications.

• Basic understanding of cybersecurity and endpoint security.

• Experience with Google Workspace is preferred.

• Good communication and problem-solving skills.

• Ability to support approximately 100 employees and prioritize multiple IT issues.

• Good Command in English.
  

Reporting:

The IT Support Specialist reports to the CTO and is responsible for the day-to-day IT support and technical operation of the company.