IT Support Specialist - Nashville
Summary
Provides on-site IT support for Innovate32's Nashville-area dental clinics (about 20% of the time) and remote Level 1/2 support for clinics nationwide, troubleshooting hardware, network, and access issues. Works with Azure, Google Workspace, Databricks, Entra ID, ESET, and Avanan in a cloud-forward healthcare environment.
IT Support Specialist
Innovate32 | Nashville, TN
About Innovate32
Innovate32 is a rapidly scaling dental support organization (DSO), growing from 45 to 150+ locations across the U.S. We're building a modern, agile IT organization to support a complex, cloud-forward infrastructure serving thousands of clinical and administrative users nationwide.
The Opportunity
We're seeking an energetic IT Support Specialist to serve as our boots-on-the-ground presence in Nashville while supporting our broader organization remotely. This is a high-growth opportunity for someone early in their IT career who understands that the real compensation is experience — you'll work directly with our CTO and systems team to troubleshoot, support, and help scale infrastructure across a health-tech environment, gaining hands-on exposure to cloud platforms (Azure, Google Workspace, Databricks), security frameworks (Entra ID, ESET, Avanan), and vendor management in a real-world, high-stakes setting.
Key Responsibilities
•Nashville Clinic Support (On-Site): Serve as the on-site IT liaison for Innovate32 dental clinics in the Nashville area; partner with internal Systems Admins to resolve hardware, network, and access issues in real time.
•Organization-Wide Support (Remote): Provide Level 1/2 remote support across Innovate32's broader clinic network, coordinating with managed service providers as needed.
•Learning & Execution: Work on tickets, documentation, and projects assigned by IT leadership; ask questions, seek feedback, and build your technical foundation.
•Vendor Coordination: Assist with vendor escalations, equipment deployments, and day-to-day operational IT tasks.
•Operational Flexibility: Move fluidly between remote and on-site work as priorities shift. Roughly 80% of the role is remote, but your Nashville presence is essential for clinic operations and team cohesion.
