IT Support Specialist

The IT Support Specialist serves as NCTA’s primary staff-facing technology partner and user experience advocate. As the first responder for hardware, software, and services support, the ideal candidate for this role will be energetic, personable, eager to learn, determined for success, and a stickler for details. The person in this role can expect requests for assistance via phone, e-mail, and Slack. All work performed is to be tracked in Jira tickets with accurate and timely updates. This role reports to the Vice President of Information Technology and assists the Senior Systems Administrator and Systems Administrator on tasks and projects as needed.